Refund policy
15-day money-back guarantee
If you are not happy with your web hosting, you can ask for a refund within 15 days of your order. Open a ticket in the client area and tell us you would like a refund.
How it works
How to ask for a refund
Log in
Sign in to the client area.
Open a ticket
Say you want to use the 15-day money-back guarantee, and quote your order or hosting account.
We confirm
We process the request and confirm by reply on the ticket.
The small print. The guarantee applies to web hosting ordered through this website. Everything else about your order, including how services may be used and when they can be suspended, is set out in the terms of service and the acceptable use policy, and those documents decide any point not covered here.
This page is a plain summary and does not limit your statutory rights as a consumer.
Last updated 7 November 2026. Limitless Hosting Ltd, company number 12610439.